Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Chicago, IL
Verified Purchase:Yes
Love the ease of use and five free federal returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: LoriA12
Verified Purchase:Yes
Quick and easy way to file taxes. Nearly painless process. This is an annual purchase for us.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
Straight forward and easy
on March 21, 2026
Posted by: EX tax
Easy to use. Provides very good explanations as well
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
ease of use/ have used it for a few years great choice
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Easy to use and can file both my federal and state taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: tom2693
from Texas
Verified Purchase:Yes
I had trouble with form 8839 for adoption. Seems that line 16 and 18 of the form did not match the IRS instructions. So the errant info caused later miscalculations and the form failed checks. That delayed sending taxes to IRS. I tried the "override" feature, but didn't know that would fail your final checks too. I removed them, waited for the update on 3/13/26, but only line 16 was corrected. Now the app crashed on final check.
Your techs could only offer, 1) close and reopen app; 2) reboot PC; 3) uninstall app and reinstall. Actually, uninstalling and reinstalling for my issue...did not work because your app re-read in m saved form. Also, the tech insisted that different stuff was installed, better than the mini-updates like 3/13/26. Hogwash. Each time you update, the app closes, re-installs. Even after unnstall/reinstall, the Federal portion had to go through an update. Told the tech "reading from a script" we are back to the same issue. Tech could not fix my issue. I even tried to remove form 8839, which your app now fails to actually remove forms. I actually stumbled upon the fix... started a new return #2 and spend 2.5 hrs again filling in fields. There is still an issue with your logic for adoptions. I had paid a major portion of our adoption in October 2024, but it was finalized in courts in March 2025. The 2 upfront questions regarding carryover amt are mis-worded "both" did not apply. When I first answered NO, the adoption logic on form 8839 failed stating I answered NO and have a carryover amount. I understand the form and had to go back and ignore the "both" and change NO to YES. Fire the person who re-checked the work...not the programmer. I almost resorted to printing and mailing paper copies, but the app kept hanging up. Took 1 hour to print 21 pages. Only after completing the 2nd return did the checks pass, no app crashes occurred and I e-filed correctly.
Your techs could only offer, 1) close and reopen app; 2) reboot PC; 3) uninstall app and reinstall. Actually, uninstalling and reinstalling for my issue...did not work because your app re-read in m saved form. Also, the tech insisted that different stuff was installed, better than the mini-updates like 3/13/26. Hogwash. Each time you update, the app closes, re-installs. Even after unnstall/reinstall, the Federal portion had to go through an update. Told the tech "reading from a script" we are back to the same issue. Tech could not fix my issue. I even tried to remove form 8839, which your app now fails to actually remove forms. I actually stumbled upon the fix... started a new return #2 and spend 2.5 hrs again filling in fields. There is still an issue with your logic for adoptions. I had paid a major portion of our adoption in October 2024, but it was finalized in courts in March 2025. The 2 upfront questions regarding carryover amt are mis-worded "both" did not apply. When I first answered NO, the adoption logic on form 8839 failed stating I answered NO and have a carryover amount. I understand the form and had to go back and ignore the "both" and change NO to YES. Fire the person who re-checked the work...not the programmer. I almost resorted to printing and mailing paper copies, but the app kept hanging up. Took 1 hour to print 21 pages. Only after completing the 2nd return did the checks pass, no app crashes occurred and I e-filed correctly.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jstar 153
Verified Purchase:Yes
Annoying to have to navigate with the updates. Finally gave up and mailed in return. Kept getting warnings based upon program needing update before I can file.
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from FL
Verified Purchase:Yes
I have been using HR Block Software for many years
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock