Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Leah0917
Verified Purchase:Yes
Even with the accuracy check ,it wasnt realized until I printed my return out. That even though I didn't claim my daughter as a dependant she was claimed under the EIC somehow. Now I have to turn around and do an amended return
Value
3
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible software (Deluxe) ever! No email support
on May 29, 2026
Posted by: CorralBoy26
from Austin, TX
Last week, we realized that our taxes had been filed using the incorrect 2024 tax form, rather than the proper 2025 form. Relying on your program’s assurance that everything was correct, we didn’t notice the error until after mailing the modified return on April 4, 2026. Upon discovering the mistake, we completely redid our taxes using the correct 2025 tax form and submitted them via e-File on May 28, 2026.
During this process, the e-filing system didn’t request any backup forms—even though all supporting documents were attached to the original, incorrect year. While we can copy and resend those documents, the e-filing didn’t prompt us for them, which added to the confusion. This situation has been very frustrating, especially considering our decades-long history with your software. Several errors appeared to originate from HR Block’s platform, rather than the forms themselves, which has made us reconsider using your service in the future.
Fortunately, we were eventually able to submit the correct return, and the 2025 form provided a significantly larger refund—reflecting the appropriate tax year. However, we are concerned because the IRS now has both the original 2024 submission and the newly filed 2025 return.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Software worked well for first, requesting an extension, then preparing my return and filing it successfully.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 29, 2026
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
It didn't file it
on May 28, 2026
Posted by: skrewedovr
from Hickory, NC
Very disappointed with product, I thought that I had filed my taxes over a month ago and kept waiting for my Federal refund. It never came! Turns out that the program NEVER UPLOADED the forms, now I am a month late because I had to resubmit it this week. After using this program for many, many years, I will probably never use it again
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Lt Hornblowerse
Verified Purchase:Yes
As a CPA, I have experience using professional tax preparation software. For my personal tax returns, I use H&R Block software because its interface and functionality closely resemble professional tax software. In addition, it has a user-friendly interface for the average user.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 28, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Mgh2000
Verified Purchase:Yes
The final steps of the program were confusing, my taxes were not filed as I thought resulting in a fine. Not good.
Response from HRBlockBy Sydney, Social Media Department, May 28, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Long Island
Verified Purchase:Yes
Second year using your sw. Last year with my accountant buddy looking on, this year alone with just a few questions. I’m very happy with your product, especially since my former cpa was charging me ten times what this software cost.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 28, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Posted by: Satisfied User 66
from Georgia
Verified Purchase:Yes
I purchased and downloaded the software in March. As usual, it was accurate and easy to use. Thank you for a great product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, May 28, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock