Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: lame program
from Pa
Verified Purchase:Yes
Program should have told me about no tax on overtime.
I had to file an amended return. This was very difficult, program was not very helpful or intuitive. Had to bumble my way through it.
I had to file an amended return. This was very difficult, program was not very helpful or intuitive. Had to bumble my way through it.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: last attempt
from Northern Virginia
Verified Purchase:Yes
Very pleased with the product and it's ease of use.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
on March 22, 2026
Posted by: randy59
from Illinois
Cannot efile because will not activation code that was provided. Also being was being double charged for trying to send electronically.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Jubee
from Sioux Falls. SD
Verified Purchase:Yes
I have been using H&R for many years and have never been disappointed with in-house or online. I now use H&R Block Deluxe Software and am very pleased. When an 80 year old couple can figure their own taxes, I'd say it dosen't get much easier than that.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Joedaman
Verified Purchase:Yes
Have used this product for several years and been very pleased,
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: notanickname
from at home
Verified Purchase:Yes
The program forced me to link my acct using Safari which is not my default. My default is Chrome and should be able to use it. Very frustrating.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Too many Errors
Verified Purchase:Yes
I used this software last year to file taxes, and it seemed to go through fine. But this year, no so much! Of the (4) taxes I did on it (mine and family members); (2) would not go through at all "waiting for updates"; mine went through easily as I am very low income, owed no taxes, and wasn't getting a return; and my senior Aunt's went through on 2/14/26 but she is still waiting for her return. For whatever reason, the IRS has continued delaying approving her return. Not sure if they found errors? We just followed H&R Block's guidance and answered the questions. Very weird! The (2) tax returns that wouldn't go through at all with H&R Block; we ended up processing those in TurboTax and it went right through, and those returns were received fairly quickly. I think something was really wrong with your software this year! I will probably not purchase it again next year. Wish I could get a refund on the purchase. :-(
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Surprise. It didn't correctly compute state taxes
on March 22, 2026
Posted by: Martha sad taxpayer
from Castile NY
Verified Purchase:Yes
The software didn't compute state taxes correctly and I ended up getting a bill frm NY
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock