Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from CO
Verified Purchase:Yes
I've been a customer for years and am pleased with the software yet again. Fast and easy with just a few questions I had to research outside of the SW which the SW handled once I knew what was going on. 3 Feds, 2 States, now on to next year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: darf
from zionsville indiana
Verified Purchase:Yes
I thought this program would allow me to prepare my own taxes. It would not allow me to e-file because it did not have the capability of or properly calculating values on my k-1 even though I had a loss. It kept giving me an error message that said this version could not complete it and i would have to wait for an update. I spent DAYS trying to override the values just to efile - unsuucessful
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: razberri
from Bay Area, CA
Verified Purchase:Yes
Happy with the product & price for many years. One area for improvement would be the mortgage interest section, specifically to identify homes purchased before 2017 but refinanced later, and apply the proper adjustment/deduction logic.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jim242
from Michigan
Verified Purchase:Yes
I had a question that your AI system was unable to answer. There is not enough flexibility in getting questions answered. Must have more options than AI.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: tbfisk
from Wabasha, Minnesota
Verified Purchase:Yes
Everything was handled completely. Nothing confusing. The interview takes you through step-by-step. The audits are complete. Received my refund about one week after filing.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TurboTax 5
from Calif
Verified Purchase:Yes
Free version caused me hours to discover it was different greatly from previous years version.
Data not forwarded. First time in ten I wanted to get out of HT.
Data not forwarded. First time in ten I wanted to get out of HT.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DannyBoy33
from Omaha, NE
Verified Purchase:Yes
I have used the application for several years, and this was the first bad experience. There were multiple crashes trying to download forms from my investment accounts. Multiple money market funds had different percentages US government interest, which could not be handled directly. State program could have helped more with a specific property tax credit.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RLS2
Verified Purchase:Yes
Longtime TurboTax customer, but didn't want to be forced to install Windows 11. Bye TurboTax!!! Plus this program was able to import my TT files. A few minor differences, but it worked. No Microslop 11 required.... Yay!
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock