Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,280 Reviews)
Rating breakdown 149,280 reviews
5 Stars
97,773
4 Stars
28,055
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,669 out of
61,809)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: DB2000
from Philadelphia, PA
Verified Purchase:Yes
I’ve been using hrb for over 15 years with great success. However this year I painfully noticed that it does not support Merrill (BoA) integration due to some technical problems.
I will never use hrb unless this is fixed before 2026 tax season.
I will never use hrb unless this is fixed before 2026 tax season.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: 124556
Verified Purchase:Yes
Too hard to navigate and to find a specific topic. I had an error that I needed to supply the actual dates I paid withdrawn taxes, I looked for the place where I made that choice as I didn’t mean to do that, but could not find it.
Response from HRBlockBy Sydney, Social Media Department, June 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Raj Kowolski
from West Chester PA
Verified Purchase:Yes
I used ths software successfully to create 2025 tax
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, June 4, 2026
Raj, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Fayz
Verified Purchase:Yes
I was charged twice for filling Ohio state return for one filing
Value
1
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Three Big Glitches This Time
on May 31, 2026
Posted by: 1040X in Arizona
from Arizona
I have used H&R Block for years with little difficulty. This year (Tax year 2025), I had a series of major glitches that I didn't see. The first one was that the software placed my wife's W-2 income from an employer into a "Business Profit or Loss" heading. I sent in the tax return to IRS. They just sent me a letter asking for back up on a Business Profit or Loss. I fired up the software and eventually found the error (which also led to an incorrect refund amount as well). When I attempted to correct it, the software balked. When I tried to do a 1040X, the software created identical columns. I dragged the old files to the trash so the software couldn't access it. I re-did the return. I can't make the software do the 1040X because the erroneous file is in the trash.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: foreign
from Malaysia
Verified Purchase:Yes
The program never succeed in downloading my brokerage data, thus requiring manual entry. The e filing did not work. I never found out what caused the IRS to reject the filing after multiple attrmpts. Filed paper in the end.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Federal Way, Washington
Verified Purchase:Yes
I have used this H&R Block software for many years and have always been satisfied with it.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Not a good experience.
on May 30, 2026
Posted by: jer91
from Idaho
Your tax software has incorrectly figured my federal and state taxes for two years in a row. Both state and federal returns were changed by the appropriate tax authority resulting in delays receiving my refunds. I will not be using your software again.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock