Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
No Stars
on March 26, 2026
Posted by: August01
I have used H&R Block tax preparation software for many years with successful results; however, this year, I found it very difficult to manage, with multiple unexpected diversions and unexpected shutdowns, and, most disturbing, difficulty recovering already-entered data. I ultimately finished and filed my returns; however, the orderliness and reliability I have come to expect was not there. I can't explain the change, but it is unlikely that I will choose H&R Block again - too difficult and too risky.
Cons: Time consuming
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Caught in a loop
Verified Purchase:Yes
Got into an infinite loop while completed and program was doing accuracy tests. Read fax’s to no avail, did chat to no avail, got a person who recommended some steps which also did not get me out of the loop I was in. The loop was related to a form with last years data ant the specific field was a”reserved” field. How do you get out of such a loop? The override function did not work. That was very frustrating! At the point of electronically filing and unable to do the filing. The solution I came up with was to create a new file,re-enter all my pertinent information and thus I was able to escape that loop. It was related to previous year info for itemized data, which I did not do (I took the standard deduction last year and this year). By not using previous year information, I was able to escape the loop, and thus complete, pass accuracy checks and file electronically.
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from AL
Verified Purchase:Yes
I had a question and cant get an answer, all I got was a phone number for the IRS. Way to go to support your form!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GameGirl3
Verified Purchase:Yes
I used this program for the first time to file my 2026 taxes. I found it to be adequate, but not as intuitive as Turbo Tax. However, I believe it allowed me to file accurate reports.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Harrisburg PA
Verified Purchase:Yes
Ease of use and prompts make this my go to tax prep program
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: WVUBB
from ALLENTOWN PA
Verified Purchase:Yes
I WAS SATISFIED WITH THE EASE OF USE . PRICE OF SOFTWARE IS BEGINNING TO GET A LITTLE STTEP
Pros: Easy to prepare
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Nedjari
from VT
Verified Purchase:Yes
The only reason I give it a 4 star rating instead of a 5 is because the H&R program that ius used to file the returns only does not cover the state of VT. The Federal IRS onliune filing works well, but we have to still do a by certified mail filing for Vermont. It ius frustrating.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 26, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Harryk
from PA
Verified Purchase:Yes
Filed both state and federal tax returns. Not as user friendly and easy to use as TurboTax.
I also filed amen returns for state and federal. Very confusing to do the amended returns
I also filed amen returns for state and federal. Very confusing to do the amended returns
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock