Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from PA
Verified Purchase:Yes
The review would have been a "5" but for years your Mac OS version will not allow updating from within the software. Instead - I need to go to your download center (outside of the software), download the update, and install. This is a hassle. Can you get that fixed for 2027 (2026 tax year). ALSO, the download of the PA State version required a call to the Support desk and a workaround to ge that installed. Again, please fix this for 2027 (2026 tax year)
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Manado
Verified Purchase:Yes
I had trouble installing the software. It would not even update the software. Every time I tried, it told me it could not because it could not close the program. And though I bought the Deluxe Plus State version, it would not allow me to use the state program without buying the state software again. I have lost more time and been more frustrated by your software than anything I have used in years. It seems to be time to go back to TurboTax.
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mr Wes
from PA
Verified Purchase:Yes
I worked for Block and the program they used was easy the one you buy is confusing and hard to navigate. Hard to get a hold of any help will be looking for new options next year
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not Applicable XYXYXY
from NJ - New Jersey
Verified Purchase:Yes
First time filing married jointly. Had a hard time finding the location to enter my wife's W-2 information.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sokesteve
Verified Purchase:Yes
I've used this software for 10+ years. I like the process, the questions asked help make sure nothin is missed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have been buying your software for a number of years. I like the convenience of downloading previous years information, especially regarding investments. I have 3 issues:
1. I am in my 70's. The print is too small and too light colored. I found in the 'read me' how to make to font a little bigger, but not big enough. Strained alot trying to read.
2. I bought the state of Missouri software and the investments in my name populated under my wife's name which is a required separation in the Missouri State form. Took a while to figure out the right way to correct.
3. The AI feature was extremely limited and not very helpful. I ended up using another AI tool to answer some basic questions. Fixing this on your end would be huge.
1. I am in my 70's. The print is too small and too light colored. I found in the 'read me' how to make to font a little bigger, but not big enough. Strained alot trying to read.
2. I bought the state of Missouri software and the investments in my name populated under my wife's name which is a required separation in the Missouri State form. Took a while to figure out the right way to correct.
3. The AI feature was extremely limited and not very helpful. I ended up using another AI tool to answer some basic questions. Fixing this on your end would be huge.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Raleigh NC
Verified Purchase:Yes
Unable to e-file return with Social Security income only. Software entered bogus business deduction when I didn't enter any business information. Software double billed me for filling state return.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Great software but MAC VA State update is way late
on March 26, 2026
Posted by: SteveG7
Verified Purchase:Yes
I have used H&R Block MAC Deluxe plus State tax software since 2011 and have been very happy with it until this year. This year was max frustration. First pass through I got to the very last button that said I would not be able to make changes after submitting, but the software decided I needed an update which corrupted my tax file to make it unusable as well as changes to the program itself. After trying to create a new file which also would not work, to deleting the app and supporting files and re installing which also would not work, I probably input my tax info 5 times and no telling how much time I wasted with no success. Finally March 26 a new Virginia State update resolved all my problems. When the software works it is great. Very disappointed that it took until March 26 to correct a problem and wasted so much of my time. Hope H&R Block tests its MAC software and STATE plug in before I buy it again next year!!!
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, March 26, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock