Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,291 Reviews)
Rating breakdown 149,291 reviews
5 Stars
97,780
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,676 out of
61,816)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
I've used H&R for many years; always with great success. I won't think of using anyone else.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Dustybuck
from Arizona
Verified Purchase:Yes
The federal part of the software is fine and worked well. The Arizona part is missing Form 352 which I needed, and miscalculated tax credits on the final form.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ILLinois
Verified Purchase:Yes
I have used this software for years and have become very aquainted with it.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Gwayneg
from Kansas City
Verified Purchase:Yes
The online help doesn’t work while using the software. It just provides possible reasons for the problem, none of which apply. The software has no trouble connecting to the internet to get updates, or charge me for add on features. Just no help.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Could be better2
Verified Purchase:Yes
Every year when working on the state return section it was telling me I was owing very little of money and then a few minutes later for no obvious reason it’s say I owe a lot of money so this been very Puzzling!!!
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: jjames57
Verified Purchase:Yes
There were some issues this year which seems like they should have caught. For example the AI search is almost useless. I had several questions which seemed rather basic which it couldn’t answer. The regular search was no better. Additionally I accidentally imported some financial data twice and the program didn’t catch it. I would think it should have questioned whether or not importing the same info twice was correct. Also, it allowed me to put 1099-B info in the wrong place. I think the program should also have questioned me about this as well. Disappointed with this program this year.
Pros: Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
James, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gary4105
from Venice Florida
Verified Purchase:Yes
Have used your software for many years. I find it easy to use and trust that you are finding all the deductions I’m qualified for. The IRS has never questioned my return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from earth
Verified Purchase:Yes
I already shared your software performance in a detailed Survey completed for you 5 weeks ago. Your software allowed a mistake that your software caused and did not check prior to efile of my Federal Income Taxes. This caused a prompt rejection by the IRS. Get your act together as I have trusted your software for 15 to 20 years now and I am EXTREMELY DISSAPOINTED. That you continue to ask me an additional three to four times since I already submitted a detail description of the problem with your software is just another example of how out of control your software and correspondence is. DO NOT BOTHER ME WITH ANY MORE SURVEY REQUESTS WHEN YOU DO NOT READ THE ONES ALREADY SUBMITTED TO YOU! DO NOT BOTHER ME AGAIN!!!
Kevin Krupa
Kevin Krupa
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock