Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,290 Reviews)
Rating breakdown 149,290 reviews
5 Stars
97,779
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: JBrian
from Syracuse, NY
Verified Purchase:Yes
I have used this for several years and the one pain-point for me is the HSA contributions section for me and my wife where the questions seem clear but I struggle to get the amounts right after I put the data in. Seems simple but gets very complicated even more so since I over-contributed in 2025. It's a confusing section to me.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Carolyn 13
from Troy NY
Verified Purchase:Yes
I've been using this for years. It works well and is user friendly. I just wish it gave a choice to opt for standard deduction and avoid itemized questions.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Ralph 43
from fl
Verified Purchase:Yes
Easy to use and navigate. Been using it for years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: L078
from Texas
Verified Purchase:Yes
I live in Texas where there is no state tax but I did not have the option to buy software for federal only, Unacceptable.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: arpea
Verified Purchase:Yes
i've subscribed to the e-edition for years and enjoy it veey much
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Mary502
from Conway MA
Verified Purchase:Yes
I have been using your app for years and I am generally happy with it.
There is one problem, though, that has occurred for at least 3 years.
I always purchase Deluxe + Efile + State, but when I get to the point to downloading the state, it wants to charge me for it. I get into chat and the person is always able to email me a link to get the state app, but this should not be needed. Makes me think you do it on purpose because many people will just pay for the state app again to avoid the hassle.
There is one problem, though, that has occurred for at least 3 years.
I always purchase Deluxe + Efile + State, but when I get to the point to downloading the state, it wants to charge me for it. I get into chat and the person is always able to email me a link to get the state app, but this should not be needed. Makes me think you do it on purpose because many people will just pay for the state app again to avoid the hassle.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: bill4547
from NJ
Verified Purchase:Yes
There was a problem with software, I could not get any solution from chat help. I have used several years, this will probably be the last.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DjM26
from Michigan
Verified Purchase:Yes
Have been using this software for over 10 years. Always pleased with its performance.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock