Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,290 Reviews)
Rating breakdown 149,290 reviews
5 Stars
97,779
4 Stars
28,058
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Software errs last 2 years ruins long perfect run
on March 29, 2026
Posted by: DBlevins
from Northern VA
Verified Purchase:Yes
I've been using TaxCut forever. However after a long perfect "no problems" run, last year you failed to have a notice to the IRS in the amendment submittal (after doing ok in initial filing) showing my wife was deceased and I had to submit death cert etc. Then this year there was the "1 is valid.." error reading a saved return ACTUALLY PREVENTING E-FILING --- Not a good trend.
Additionally I have learned Long-Term Care Premiums are deducible in VA (a percentage) if they are NOT claimed in Fed return. HOWEVER, there is NO WAY to show this in the VA return and when I go to Help I end up at a for pay set of "accountants" . BOO -- I'll try tomorrow to get to a HRB human to see if this VALUBLE deduction can be somehow entered on the state return (you print the section but with blanks but don't include ability to enter in interview)
Additionally I have learned Long-Term Care Premiums are deducible in VA (a percentage) if they are NOT claimed in Fed return. HOWEVER, there is NO WAY to show this in the VA return and when I go to Help I end up at a for pay set of "accountants" . BOO -- I'll try tomorrow to get to a HRB human to see if this VALUBLE deduction can be somehow entered on the state return (you print the section but with blanks but don't include ability to enter in interview)
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Have used H&R Deluxe Federal & State program for many years. It has worked well for the entire time. Looking forward to next year's version.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Unhappier customer
Verified Purchase:Yes
We have had to submit our taxes to CA state three times and have had to pay the fee three times due to software issue. We will go back to Turbotax next year.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Myass
Verified Purchase:Yes
I am not a pro, but I use this program every year. It works good for me.
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We’re so happy to hear about your good experiences! We appreciate your time & business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bud 1398
Verified Purchase:Yes
I had to use A I on my phone to answer some questions and also amended my state tax . I had to down load a Mac and pc version n my state came out a different number and my A I read use the Pc version software it’s the correct one
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Eastern North Carolina
Verified Purchase:Yes
Very happy with software. Easy to use and looks to be accurate
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: nsxvs928
Verified Purchase:Yes
This is my 3rd Year with H&R and it seemed easier this time. Last I struggled with where to indicated tha the interest and dividends were 99% from US government deft. But is is clear this year.
Response from HRBlockBy Sydney, Social Media Department, March 29, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: WayneFxyz
from California
Verified Purchase:Yes
For the most part I am happy, but the need to review every single transaction download from my brokerage account is stupid. Where your software truly angers me, and frankly makes me think I may not use it again is: (1) your support for schedule K-1 is awful. Luckily I had a loss on my K-1 so I was able to skip entering it. Otherwise I was going to be forced to manually file because box 11 has a "C" code. Unacceptable. (2) The fact that I cannot download transactions from J.P. Morgan securities is a showstopper for me.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock