Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,196 Reviews)
Rating breakdown 149,196 reviews
5 Stars
97,737
4 Stars
28,040
3 Stars
10,425
2 Stars
5,400
1 Star
7,594
85%of customers recommend this product.
(
52,625 out of
61,755)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Three Big Glitches This Time
on May 31, 2026
Posted by: 1040X in Arizona
from Arizona
I have used H&R Block for years with little difficulty. This year (Tax year 2025), I had a series of major glitches that I didn't see. The first one was that the software placed my wife's W-2 income from an employer into a "Business Profit or Loss" heading. I sent in the tax return to IRS. They just sent me a letter asking for back up on a Business Profit or Loss. I fired up the software and eventually found the error (which also led to an incorrect refund amount as well). When I attempted to correct it, the software balked. When I tried to do a 1040X, the software created identical columns. I dragged the old files to the trash so the software couldn't access it. I re-did the return. I can't make the software do the 1040X because the erroneous file is in the trash.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (91,019) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
12,171 out of
13,127)
Value
4.5