Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4 out of 5
4.4
(149,196 Reviews)
Open Ratings Snapshot
Rating breakdown 149,196 reviews
5 Stars
97,737
4 Stars
28,040
3 Stars
10,425
2 Stars
5,400
1 Star
7,594
85%of customers recommend this product. 
(
52,625 out of 61,755
)
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Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1 out of 5
1
Three Big Glitches This Time
on May 31, 2026
Posted by: 1040X in Arizona
from Arizona
I have used H&R Block for years with little difficulty. This year (Tax year 2025), I had a series of major glitches that I didn't see. The first one was that the software placed my wife's W-2 income from an employer into a "Business Profit or Loss" heading. I sent in the tax return to IRS. They just sent me a letter asking for back up on a Business Profit or Loss. I fired up the software and eventually found the error (which also led to an incorrect refund amount as well). When I attempted to correct it, the software balked. When I tried to do a 1040X, the software created identical columns. I dragged the old files to the trash so the software couldn't access it. I re-did the return. I can't make the software do the 1040X because the erroneous file is in the trash.
Value
2 out of 5
2
Response from HRBlockBy SydneySocial Media DepartmentJune 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (91,019) ratings-only reviews
Overall Customer Rating
4.5 out of 5
4.5
Would recommend? Yes
(
12,171  out of  13,127
)
Value
4.5 out of 5
4.5
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