After I downloaded, then filled out the forms, then it had to update, but wait...it wouldn't update while it was downloading. ??? Have no idea what that was about. Checked the returns, went back, then it was able to download the updates, which required checking the forms yet again. It then became more user friendly during the final printout.
Needed to delete an entry that was imported in but it would not allow a deletion and stated I would be able to correct it later and never could. Could not find any help within the program or on the web site. Very frustrating!
My Daughter's Ohio tax return was rejected because the name of the taxing locality did not auto-fill from her W-2. Accuracy checker didn't flag this as an issue prior to filing. Consequently, her Ohio return was rejected. The program did tell me why her return was rejected AFTER THE FACT! I had to pay an additional submission fee because of this.
Pros: Easy to install, Easy to prepare, Maximizes refund
The return was prepared without difficulty but I was unable to get vouchers for the quarterly estimated tax for next year. Instructions were confusing for this aspect.
I really like the idea of them sending this out early. The one thing I didn't like was the survey section that came up right after you start doing the tax return. It was most difficult to get past it.