AI assistant, better than human (available anytime, highly patient, pretty helpful answers/info, no communication issues, etc). For Fed, mostly good, but disapprovingly leaves some research/understanding/decision-making to me, instead of expected guided tour. For the state, not that helpful/useful, so used the state gov's on-line app instead.
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I have used H&R Block tax software for several years and have always been satisfied with the product and its ease of use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Software is hard for a person my age to work with because the text being gray against a white background is a strain to eye to see and there does not appear to be any way to change that and or make the text larger.
Cons: Time consuming
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Long time user, still a happy one! Love the ability to import from last year's return. Admittedly, my return is simple and I'm usually well prepared, but this year's returns only took a few hours.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!