Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(146,792 Reviews)
Rating breakdown 146,792 reviews
5 Stars
96,523
4 Stars
27,476
3 Stars
10,128
2 Stars
5,231
1 Star
7,434
85%of customers recommend this product.
(
51,275 out of
60,110)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: BigDaddy62
from Mississippi
Verified Purchase:Yes
I've used H&R Block tax software forever, and, like this year, I usually buy the Federal plus state and eFile. Most of the process was ok. However, it has what I consider to be a fatal flaw. When I was ready to eFile, the program did a final accuracy check. It said there was one minor item to review, but that there shouldn't be a problem with the pirates...ummm...IRS accepting it. When I checked, it said that my wife's AGI from last year didn't match. We filed jointly the year before, so there was only one AGI listed, and it was correct. I eFiled the return to the bandits, and they rejected it, saying that my wife's PIN from Last year didn't match. Well, we mailed our claim last year, so there was no PIN. But the kicker was that when I clicked the link to fix the problem, it took me to something completely different, something that I have been unable to fix. The link took me to a SSN 1099, and said that "We noticed that you're over 62 so you need to enter the amount you received from SSN in 2025 in box 11." Well, I haven't filed for SSN yet, so I haven't received any money from them. However, there is no way to enter anything in box 11. I entered ZERO in several other boxes that were editable, and seemed pertinent to solving the impasse. I refiled the return and promptly got an email stating that the thieves rejected the return again. I tried again -noticing that the SSN 1099 was reset to the same settings that it displayed before I made my original changes. I was met with the same results. I tried a few more times before I finally gave up and resolved myself to the unpleasant fact that I would have to print and mail my return, even though I paid extra for the convenience of being able to eFile. H&R Block needs to put their heads together with the crooks in DC, figure out that just because someone is eligible to take SSN, doesn't necessarily mean that they did take SSN, then, fix this problem. I can't give it more than one star because of this fault.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: David Papa
from Central California
Verified Purchase:Yes
I have used your program for years and am totally satisfied with it. My family also uses my program with great results.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: My1958
Verified Purchase:Yes
I am 67 but I haven't applied for SS pension benefits. Your software doesn't ask if I have or not. It forces upon me forms I can't fill in because I'm not receiving SS payments
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tom280z
from TX
Verified Purchase:Yes
Excellent program. Alot more help is needed in the donation itemization. Meaning, how do you list all the item donated to goodwill.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MJG Colorado
Verified Purchase:Yes
I have used H&R Block software to do my taxes for many years and will continue to use it. It is a thorough analysis of all tax saving opportunities
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: JPFLYER
from St Louis, MO
Verified Purchase:Yes
I have been using this software for over 25 years and have never been disappointed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: RGNC
from North Carolina
Verified Purchase:Yes
1) Would like to have the option under the general forms section to print the1040 and schedules separately.
2) Federal return needs to have taxes withheld included in the Taxes, Penalties & Payments section. They
are in the NC return.
3) The Summary for 1099B issuers was new and somewhat confusing as it took some time to determine
how the individual 1099B's would be listed for each issuer. Wasn't obvious how to find the individual
1099s after they were listed when viewing the issuer summary since thinking the edit option only applied
to the issuer summary.
2) Federal return needs to have taxes withheld included in the Taxes, Penalties & Payments section. They
are in the NC return.
3) The Summary for 1099B issuers was new and somewhat confusing as it took some time to determine
how the individual 1099B's would be listed for each issuer. Wasn't obvious how to find the individual
1099s after they were listed when viewing the issuer summary since thinking the edit option only applied
to the issuer summary.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dont buy it
from Chicago
Verified Purchase:Yes
Got a message at the end that I should consult a tax pro. What’s the point of software if you need a pro at the end?
Cons: Hard to prepare
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock