I had to find the update on my own and install, as it never worked through the program. I cannot complete my State return, as I am running into the same problem. I have tried 12 times to download and install State. It tells me it installed but then takes me back to the download screen. Awful. Didn't this get tested?
I have used this software for years and never had a problem until this time. I had to pay extra to e-file because activation code for free e-file didn't work.