Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(146,576 Reviews)
Rating breakdown 146,576 reviews
5 Stars
96,419
4 Stars
27,426
3 Stars
10,089
2 Stars
5,220
1 Star
7,422
85%of customers recommend this product.
(
51,159 out of
59,973)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Greensburg, PA
Verified Purchase:Yes
I was very disappointed this year in your software. I was upset that I had to pay to file our federal tax return, where as in past years we did not. Also I found that your software did not have the questions to ask if we had purchased a qualified car made in USA to get the interest expense credit. Also, your software does not do "what if" scenarios like what our tax situation would be as married filling separately instead of married filing jointly.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TBD2021
Verified Purchase:Yes
I been using This program since my first taxes back in 2021 5 years ago it helps a lot.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Farid
from Silicon Valley
Verified Purchase:Yes
I completed my return with no problems. I have been using the H&R Block Software for a number of years and I do not recall having any significant issues. I certainly plan on continuing to use it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tax Filer 2026
from Newnan, Georgia
Verified Purchase:Yes
I have been using HR Block software since 2012. It is user-friendly for self filers and the prompts are fairly simple to follow.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Erikb
from NYC
Verified Purchase:Yes
Terrible screen look. Inaccurate. Hard to use. The worst tax experience I’ve had.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Erik, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
In general the H&R Block Deluxe Federal and State program is a good tax preparation program. It could use some more expansive explanations of some topics such as capital gains treatment and more in depth reports isolating income, dividend and interest sources as well as capital gains sources, especially in the year to year comparisons so one could see where the surprises were coming from. The one gripe about the program I have is that it still doesn't know how to handle Pennsylvania K-1 entries regarding interest income. It first includes them in overall interest like the Federal return, and then it CLAIMS THE INTEREST AGAIN ON THE PA K-1 FORMS! This double counts the interest for the PA returns. The PA state program should either claim the interest in one spot, or the other, but not BOTH.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Unacceptable4me
Verified Purchase:Yes
Have been using the H&R Block desktop software for 3 previous years and it mostly went fine.
This year though was a terrible experience. Completed all steps and e-filed federal and state. An hour later got an email that taxes cannot be sent to IRS without any explanation why. Email asked to call some number.
Called the first time and got put on hold for 15 mins. Was told that hold time was 20 more mins and given the option of getting a call back. I did that and no call back even after 1 hour. So 1 hour later called back and again was put on hold for 20 mins. This time didn’t take the callback option. Finally got connected to a human but turns out it was the wrong department. Routing to the right department took another 20 mins. So after 40mins mins finally seems like connected to the right person. And they hang up!!! #*^*!!
So called again and do this same dance again. Finally after another 45 mins hold got a real, helpful person. Apparently the efile was blocked for verification?!
Had to answer a number of questions and then taxes were finally submitted to IRS.
This year though was a terrible experience. Completed all steps and e-filed federal and state. An hour later got an email that taxes cannot be sent to IRS without any explanation why. Email asked to call some number.
Called the first time and got put on hold for 15 mins. Was told that hold time was 20 more mins and given the option of getting a call back. I did that and no call back even after 1 hour. So 1 hour later called back and again was put on hold for 20 mins. This time didn’t take the callback option. Finally got connected to a human but turns out it was the wrong department. Routing to the right department took another 20 mins. So after 40mins mins finally seems like connected to the right person. And they hang up!!! #*^*!!
So called again and do this same dance again. Finally after another 45 mins hold got a real, helpful person. Apparently the efile was blocked for verification?!
Had to answer a number of questions and then taxes were finally submitted to IRS.
This was an extremely bad experience. Will not be using this software again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: THENightowl
from Nevada
Verified Purchase:Yes
Just fine but I never saw anywhere in the sw to deduct the fed tax on my vehicle registrations?
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock