Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,283 Reviews)
Rating breakdown 149,283 reviews
5 Stars
97,774
4 Stars
28,057
3 Stars
10,435
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,671 out of
61,811)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Disappoints
from CA
Verified Purchase:Yes
I was charged double when my state return was corrected.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: AncientEsper
from CA
Verified Purchase:Yes
Been using H&R block software for over 10 years, it continues to work smoothly in the latest edition, no major issues. However, the state software almost missed out on a major deduction from the extra mortgage interest that was capped in the federal part but should be added back on in the state. It allows for the additional deduction to be added back but it should not be hidden away as optional, it should have been automatically calculated from the federal data. I think this oversight made me trust H&R less, I'm not sure if there are other deductions or credits that could be omitted as well.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ostreophagus
from Appleton, WI
Verified Purchase:Yes
This was my first experience using HR Block software. I was pleasantly surprised and satisfied with the product. It worked well for me to complete a mildly complicated return. Thanks.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Taxpayer2O25
Verified Purchase:Yes
When I called for help the lady escalated my issue and told me someone will call. Days passed no one ever called
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Got Tools
Verified Purchase:Yes
Easy to use, returns were correct, received federal and state refunds in 3 days!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I respect the brand product. I prepared taxes in your firm some time back.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: SEMPER FI Devil dog
from Albuquerque
Verified Purchase:Yes
I bought this a couple of days before I needed it and finished thank you so much
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: TerryL01
from Maricopa County, Arizona
Verified Purchase:Yes
I bought my copy several months before the tax deadline. I started the return process as soon as I received the first W2. Then as more forms became available, I entered the information. Because of the way I completed my return, I had to skip around through the forms. It was just a little difficult to remember where I left off and where to start again. So navigating was a little difficult. Overall, I trusted the software to guide me through and complete my returns accurately.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock