I filed by mail last year and so I didn't have a PIN for last year's taxes. I tried multiple avenues to get help from Block and the IRS and could not get even remotely close to an answer, so I filed by mail again. At this point, why do I even buy tax software?
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for sharing your experience with us. We're disappointed to hear that your office visit did not meet your expectations. Providing a positive and seamless experience for our clients is important to us, and we apologize for falling short in this instance. We're committed to making things right, and our support team is ready to assist you. Please call us at 1-800-472-5625 so we can address your concerns and ensure your next visit is a more positive one.
Since my broker is Merrill Lynch, the decision to NOT import data from Merrill caused me a lot of trouble and extra time.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.