Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(145,985 Reviews)
Rating breakdown 145,985 reviews
5 Stars
96,123
4 Stars
27,275
3 Stars
10,017
2 Stars
5,193
1 Star
7,377
85%of customers recommend this product.
(
50,849 out of
59,588)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
OK, but issues
on April 16, 2026
Posted by: fk26
from Albuquerque, NM
Shouldn't have to install PDF software to save to PDF if MS PDF is already installed. Update to program caused a major deduction to become lost when re-opening the return - had to go find it manually. When activating, it should explicity state that the state return can be completed but NOT e-filed unless mor emoney paid.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: smty
Verified Purchase:Yes
I found this version to be disappointing. The fed form worked out okay, but when I worked on my West Virginia tax forms, I got a rude surprise. WV enacted a feature that allows your presonal property tax to be a direct tax credit. To claim the tax credit you must have a letter (MV-1) from the state. Some countines in WV do not send in the proper information to the state, so the state cannot send out the letter. The program handled doing the tax credit okay. But, when it came time to file, I was informed I could not E-file, due to the lack of the letter - that I must file a paper return. Other tax programs, have a feature that allows you to E-File, and then submit a paper affidavit, regarding the missing MV-1 letter. With H&R, I had to file a paper return, provide my affidavit, mail my return certified mail.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Allen31
Verified Purchase:Yes
The couple of years my software inserted number randomly were they were suppose be to be.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Scott1948
from West Chester, Ohio
Verified Purchase:Yes
I have used Block for many years. Always a great, easy to use program!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Valparaiso, IN
Verified Purchase:Yes
Have used this software for several years with FULL CONFIDENCE in it's accuracy and user friendliness!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: MAR78052
from San Antonio tx
Verified Purchase:Yes
Better price, liked the AI. Not to satisfied with the validation process. Needs more Intuitive questions.
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bay Area, SF, CA
Verified Purchase:Yes
Having relied on H&R Block Deluxe (and its predecessor TaxCut) for all my filings, I find that the program can meet my tax filing requirements. I like the Tools feature, and document many of my computations for future reference. I would rely on the Block Audit Guarantee if I ever needed the support.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Too many unexplained roadblocks; pitiful support
on April 16, 2026
Posted by: Fibbidiboo
from Florida
Verified Purchase:Yes
Several roadblocks encountered with no obvious resolution. When a company defines support as a chat bot and/or another chat with a human they've fallen short. Next year my choice will exclude this product
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for sharing your experience with us. We're disappointed to hear that your office visit did not meet your expectations. Providing a positive and seamless experience for our clients is important to us, and we apologize for falling short in this instance. We're committed to making things right, and our support team is ready to assist you. Please call us at 1-800-472-5625 so we can address your concerns and ensure your next visit is a more positive one.
Written by a customer while visiting HRBlock