Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(145,985 Reviews)
Rating breakdown 145,985 reviews
5 Stars
96,123
4 Stars
27,275
3 Stars
10,017
2 Stars
5,193
1 Star
7,377
85%of customers recommend this product.
(
50,849 out of
59,588)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: NoCPASkill
from Alabam
Verified Purchase:Yes
Performs as. advertised at great price. A long time user!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Shelby5555
from New York
Verified Purchase:Yes
It is always difficult to go thru the numerous steps before the return is set to be e-filed
Once the return is filed however things usually go smoothly.
Pros: Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: some_user
Verified Purchase:Yes
My tax situation is not complex, just some W-2s,1099-INT, 1099-DIV and 1099-B, so I did not use some of the more advanced features in the software. It did save me lots of time to read the IRS pubs, and the e-file is convenient.
It also has some issues at the same time. The W-2 PDF import does not work consistently, so I have to manually type in the data on some W-2. The help and AI-assistant do not cover its own error messages, and the AI-assistant is less useful than any search engine. The state portion even misses some form, so I have to go to the state's website to download the PDF, print it out and file it in snail mail.
It also has some issues at the same time. The W-2 PDF import does not work consistently, so I have to manually type in the data on some W-2. The help and AI-assistant do not cover its own error messages, and the AI-assistant is less useful than any search engine. The state portion even misses some form, so I have to go to the state's website to download the PDF, print it out and file it in snail mail.
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jack542
from Hailey, ID
Verified Purchase:Yes
There is some confusion when I downloaded capital gains information from Quicken. I could not tell where the data was deposited. I entered the data again from my account 1099 B statements and ended up with a Schedule D that double counted the Proceeds and Costs of the securities. I took redoing the entire input of data to correct. Maybe there could be some warning regarding going the Quicken download approach versus the direct input approach
Pros: Easy to prepare
Cons: Hard to import documents
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Mac778
from Virginia
Verified Purchase:Yes
Excellent service! Errors well explained and easily corrected.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: maso25
from Mission, TX
Verified Purchase:Yes
Your program makes it easy for me to do my own taxes.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JohnGuy
from Indiana
Verified Purchase:Yes
Appreciate that I could import previous year data but working through the errors was tough. Return got rejected and the instructions/notes on how to fix the error were not easy. Took a few tries to work through the actual forms to make a successful submission.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Ffffffff
from CA
Verified Purchase:Yes
Missing important interview steps, like unemployment 1099G, plus unclear instructions and missing clarifications. On the other hand flagging "missing" stuff that's not actuality missing, like social security income based on age, even if you don't claim it. This has been happening every year a little more and it's becoming irritating because these are basics. They don't seem to miss obscure cases that barely apply to anybody.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock