I have been using H&R Block Tax Prep programs for years. My tax return is so much easier to prepare using this program especially when dealing with interest and dividends that are tax exempt for Federal and/or state.
I used to be a Tax Preparer for H&R Block over 8 years ago. This software is very similar to the program I used as an H&R Block Associate. I've used this program many years and have always found it to be very easy to use (CA and AZ)!
The Federal portion went smoothly, but there was a hang-up in the software, apparently, which prevented the state portion from working. After an hour online/on phone with 4 different H&R people, new software was sent which immediately alleviated the issue. So, some frustration with having to go through all that, but the filling in of each worksheet page was easy to follow.