Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: GH0920
from Las Vegas, NV
Verified Purchase:Yes
I've been using you product since 2009. This is only the 2nd time I owed taxes.
This is the first year you offered Electronic Funds Transfer which I went back and selected after I found out that paying by credit card would cost over two hundred dollars.
After two weeks of waiting for the funds transfer I called the IRS and they advised me that there was never a ACH transfer request filed with my taxes. So now I have a penalty due (which they still have to calculate).
This is the first year you offered Electronic Funds Transfer which I went back and selected after I found out that paying by credit card would cost over two hundred dollars.
After two weeks of waiting for the funds transfer I called the IRS and they advised me that there was never a ACH transfer request filed with my taxes. So now I have a penalty due (which they still have to calculate).
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dano57991
from WI
Verified Purchase:Yes
Best results I've ever experienced. Definitely returning for 2026 returns.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 00jimo00
from Novato, Ca
Verified Purchase:Yes
I was contacted by mail from the California Franchise tax board. My tax return showed me as head of household. They told me that I don’t qualify as HOH because I am filing as married filing jointly.
That scenario resulted in my claiming an exemption that I should not have claimed and my tax return was filed for more than I was entitled to.
My taxes, including this item was calculated by the HR block program. I just thought you should know there seems to be a glitch in your program.
Another item that I was not too thrilled about was while calculating my taxes fed and state the program did not show previous calculations on previous used taxes like as I was entering items that would show me 2024 or 2023 all the way down further for comparison sake, which helped me ascertain the correct entries.
That scenario resulted in my claiming an exemption that I should not have claimed and my tax return was filed for more than I was entitled to.
My taxes, including this item was calculated by the HR block program. I just thought you should know there seems to be a glitch in your program.
Another item that I was not too thrilled about was while calculating my taxes fed and state the program did not show previous calculations on previous used taxes like as I was entering items that would show me 2024 or 2023 all the way down further for comparison sake, which helped me ascertain the correct entries.
Cons: Hard to prepare, Hard to import documents
Value
2
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JV13
from Springfield, Illinois
Verified Purchase:Yes
Very good product. It is easy to use. I like the ability to download information from the previous year. I also like being able to directly download tax information from mutual fund companies.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lou 1
from NY
Verified Purchase:Yes
Program great if you closely follow it. Don't bother to call if you have a question. If AI doesn't understand what you are asking don't bother to try an agent as they know little.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, May 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: doityourselfusedtobefast
from Ohio
Verified Purchase:Yes
Missing a key feature this year - the "what if" that compares married filing jointly vs married filing separately.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JoeW2026
from Lancaster, O.
Verified Purchase:Yes
It makes me sick to think that these people are actively campaigning to prevent American Citizens from being able to file their taxes for free.
Value
1
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rob Zaj
from OH
Verified Purchase:Yes
I have been using the software for several years. Pleased with software. Point of concern: why is not e-filing state (OH) included like the Federal? Would like to see a work chart to see if filing Married Filing Seperate is better(or worse) than filing married filing joint This year I had an Inheretwd IRA with RMD in the same year my parent deceased and did not yet take the RMD. The questions for that situation was unclear and I struggled completing as I know I took the RMD but the software kept calculating a penalty.
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Abbie W, Social Media, May 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock