Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(145,382 Reviews)
Rating breakdown 145,382 reviews
5 Stars
95,826
4 Stars
27,148
3 Stars
9,941
2 Stars
5,146
1 Star
7,321
85%of customers recommend this product.
(
50,521 out of
59,163)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Mass
Verified Purchase:Yes
I found numerous problems with software this year. Also maddening was the crashing of the software. I have used this software more than a decade.
Why all these problems this year is mind boggling.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Henry 1
Verified Purchase:Yes
Could have been clearer about some topics. Comparing to its competitors it was not as clear as some others.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: MLM01
from Ohio
Verified Purchase:Yes
The interview software did not ask if I use an IP PIN when submitting my return, thus the return was rejected, and had to be resubmitted with the IP PIN. A question needs to be added to the interview on this subject.
Software is not transparent enough on how calculations are performed, more detail would help.
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Good product, problem with charge for state filing
on April 14, 2026
Posted by: Sky7
Verified Purchase:Yes
I’ve used a competitor’s software but preferred yours because it allowed me to view the form I was working on.
I’m having a big problem with triplicate charge for state filing. I called a help number but it was for a Medicare-related service!. Would you please send me an email with a phone number I can call to resolve added charge issue!
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: 123adc
from Virginia
Verified Purchase:Yes
The tool worked, but the interface seems dated. The navigation within the tool (go to button) could be better laid out to better prompt use. In short, refresh the GUI to make the software more intuitive. I think the underlying functions work well, but offering some better feedback to the user of those functions would be helpful. For example, retrieving tax-related information from third parties (1099-R, B, INT) is great, but at times it was unclear how long it would take or if it was working. The "this could take a few minutes" notice needs improvement via a gauge or time estimate based on data amounts.
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: SoH73
Verified Purchase:Yes
This product makes completing my tax returns simple and straight forward.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: HRTax 2025
Verified Purchase:Yes
Software is very easy to used and processed my returns quickly
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Okie95
Verified Purchase:Yes
We use this every year and I appreciate that it enables me to do my own taxes at all but it could be much better. Most frustrating thing is that every year when I get the end it tells me I have failed to enter information that I know I absolutely have entered and I have to go back and enter it again.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock