Just finished filing my taxes for 2018. I have been using H&R Block for 15 years. I use the State software as well. Never had a problem. Great product.
I purchased this product on line from an email notification. I had to cut off several security programs in order to download the program. I spent more time trying to get the program to install than it took me to do my taxes. The automated help recording wasn't able to address my problem and made it hard to speak to a real person.
I have been using the H&R Block Tax Software for about 8 yrs.now, if you can read it's very easy to use and follow. The one thing I am disappointed in is that you have to mail a check to the state if you owe money, don't understand if you can have money deducted from say your checking account if you owe the IRS, but you must write a check to the state, hope that this is corrected by next filing.
The software overall is easy to use. I have some minor difficulties trying to find where to make changes to driver license info but that may be just me. Worksheet information truncates driver license dates. The biggest issues I had is that it down download investment 1099's from J.P. Morgan Inc. One must manually key in the stock sale information, interest, and dividends. Turbotax does handle the downloads. For that one reason, I will go back to Turbotax.