I have used this product for the last few years and am satisfied with it. In general, it is a good value and covers most of my needs very well.
However the handling of K-1's (Limited Partnerships) and IRS Form 1116 (Foreign Dividend Tax Credit) was not straight forward and could stand some improving. I am unsure if the K-1 fields were transposed properly and completing Form 1116 was complicated.
A March update caused a $14 difference on my federal return, now i need to file an amended federal and two amended sate returns. Some of the forms do not print the last line of information and after 1 and 1/2 hours on hild and on a call the help desk could not correct the issue on VA sate forms ( Fed and WV state forms printed correctly)/
I love that this program is so easy to understand and use! But there are two features I would like to see added: (1) Password protection so that others using my computer (computer geeks; visiting family members) can't see my private information; (2) Use of DeductionPro all year so I could keep track of the value of non-cash donations as they are given. One annoying feature is the continual pressure to file a state tax return; but many retirees in Alabama are not required to file state income taxes. It would be nice to have a box to check saying "I am not required to file a state tax return."