I’ve used HR Block for 10+ years and it has always been so easy and accurate ( important to me because of my advanced age - 78 ) primarily because I was able to import the old as well as the new info. This year I was able to import the old info but after numerous trys (4-5) of importing the current info, I gave up and put the info in manually. Not certain about my accuracy I drove to South Texas ( I live near Tulsa Oklahoma) to have my son review the return It was difficult this year and I’m in hopes that filing my 2026 taxes will be easier.
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
i thought it was simple to do, but there are so many questions that i do not understand.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Downloaded the app one evening and completed the return that same night.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
I have nothing to add concerning the title.
on April 10, 2026
Posted by: Ndugu07
from Brooklyn NYjchjr
I previously used TurboTsx for several years. I started usingr HR Block Tax program this month and wasn't disappointed that I did so. I am able to use your prigram with Winfows 10 and don't have to purchase Windows 11 to do do. That was one of the reasons I switched. The fact that you can import previous TurboTsx pdf files for use with your prigram, was also a plus! I hope to continue to use HR Tax programs fir many more years
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 11, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.