Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,273 Reviews)
Rating breakdown 149,273 reviews
5 Stars
97,767
4 Stars
28,054
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,663 out of
61,804)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
2
Buggy - Mac Version Crashes Frequently
on April 6, 2019
Posted by: Floirs
from Missouri
Seems to be quite a bit buggier than previous years. When you try to fetch information from financial institutions, it crashes, and you lose work going from the last 5-10 minutes. I eventually ended up entering all the information about interest, mutual funds, dividends, etc. by hand. A real pain.
Written by a customer while visiting HRBlock
Customer Rating
5
Always done right!!
on April 6, 2019
Posted by: spages
from Boise, ID
Great program and always informative and easy to use. I trust H&R Block every year. Thank you!
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
User Friendly
on April 6, 2019
Posted by: Claeys
from Horseshoe Bay Texas
Only issue was caught in the electronic support loop and could not get to a human for help. Keep asking for phone number or code tried both and said no record found. I hope I didn't over pay
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Had to efile 3 times
on April 6, 2019
Posted by: pyrite
from Arizona
I have have been using this program for many years (going back to the original tax cut versions). This is the first time I had to efile 3 times due to the software not including my spouse's correct SS number. I changed and "saved" it on the form after the first federal rejection, but the program reverted back to the wrong number. The third attempt involved multiple file saves to make sure the correct number was in the return permanently. I also had to re-fill in my credit card number three times for the efile state return. I expect to only be charged once.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
A Yoeman job
on April 6, 2019
Posted by: MrLincoln
from Twin Cities, MN
An admittedly tough job to deal with the machinations of the IRS codes in a way that is relatively easier to understand than what the IRS gives you. I have a few suggestions: on the multi page 1099 input forms, list the name of the payer on the top of each page for easy reference if you need to go back for any reason; try to make the decisions as to whether some obscure Fed reg applies by saying "if you are not a student, skip this" or some other hint to allow you to quickly bypass the esoteric sections.
Otherwise, a decent pgm to help with an ugly job...
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Many Frustrations!
on April 6, 2019
Posted by: Experienced Tax Preparer
from Maryland
I've used this product in previous years but for some reason the 2018 soft wear has some glitches in it.
1.It is not stated in the program, but MD is also one of the states that does not allow itemized deductions to be used unless they are filed with the Federal return. (You cannot use Standard Deduction on the 1040 and then use itemized deductions on the 502 MD return.)
2.The MD Estimate amount cannot be changed on Form PV Estimates. The program enters 1/4 of the tax liability which will generate a penalty. They want 110%, not 100% of the previous year's liability. I had to print them out and change the amount sent.
3.And, why are there only 3 (and not 4) payment vouchers for the estimates?
4.There were so many changes to the Federal return this year that some of your directions were not specific enough...especially on how to send certain forms. *Where is the staple to be placed to attach multiple pages...top right or top left? *Where is the W-2 supposed to be stapled on the 1040?
*If it is stapled to the center of the page on the left side it covers the signature.
*Can it be placed to the right? or at the bottom where there is no printing?
1.It is not stated in the program, but MD is also one of the states that does not allow itemized deductions to be used unless they are filed with the Federal return. (You cannot use Standard Deduction on the 1040 and then use itemized deductions on the 502 MD return.)
2.The MD Estimate amount cannot be changed on Form PV Estimates. The program enters 1/4 of the tax liability which will generate a penalty. They want 110%, not 100% of the previous year's liability. I had to print them out and change the amount sent.
3.And, why are there only 3 (and not 4) payment vouchers for the estimates?
4.There were so many changes to the Federal return this year that some of your directions were not specific enough...especially on how to send certain forms. *Where is the staple to be placed to attach multiple pages...top right or top left? *Where is the W-2 supposed to be stapled on the 1040?
*If it is stapled to the center of the page on the left side it covers the signature.
*Can it be placed to the right? or at the bottom where there is no printing?
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
5
Delux Package worked nicely
on April 6, 2019
Posted by: brassrng
from Oregon
I've used Block's software for several years now. I stopped using TurboTax due to far too many questions coming up and never getting answers.
The entire process was easier than before and trouble free. Any place I had questions I found an answer by clicking a link, NO MORE WONDERING IF I DID IT CORRECTLY!
The entire process was easier than before and trouble free. Any place I had questions I found an answer by clicking a link, NO MORE WONDERING IF I DID IT CORRECTLY!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
General Comments
on April 6, 2019
Posted by: Ace44
from Laguna Hills, California
Very User Friendly. Like that I do not have to re-
er-enter previous years information
er-enter previous years information
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock