Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,275 Reviews)
Rating breakdown 149,275 reviews
5 Stars
97,768
4 Stars
28,055
3 Stars
10,435
2 Stars
5,409
1 Star
7,608
85%of customers recommend this product.
(
52,664 out of
61,805)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
5
simple. easy to use.
on April 21, 2019
Posted by: Johnny Boi
from Salinas, CA
confident this was better than other brands. biggest concern for me was transferring data from previous year - i used HR's online version - and it was seamless. not much advice on how to save for future years though. but thats ok.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Missing one important feature
on April 20, 2019
Posted by: Mtax
from VA
I thought I had filed my taxes. Overall, it's my fault. I didn't check the status of the return until it was too late. Now I will be stuck with penalties. You need email reminders near tax day that say Don't forget to file your return! A simple feature that would have saved me some money from my error.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent product
on April 19, 2019
Posted by: LV1976
from Rockford, IL
Great product. So simple to use. I like the updates and update reminders.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Couldn't send 1040 copies to clients!
on April 19, 2019
Posted by: Paulett
from Virginia
It's really a great software but it is hard to pull your 2018 1040 package up without opening the whole software. Totally different from last year. I tried to send my friend a copy of her 1040 taxes, 2018 but couldn't send it to her. I might have to go back to Turbo taxes. Other than that it was fine!
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Fell Short
on April 19, 2019
Posted by: Bill9773
Was going to have me pay a penalty for overfunding my HSA when if fact this funding was within the allowable amount to contribute. Had to go in and change the figures myself as I knew this was not correct. Big error in program!
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
User friendly
on April 19, 2019
Posted by: dDub01
from Little Rock, Arkansas
I used the soft ware last year. It was user friendly, cost effective and one came in the mail this year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
NOT USER FRIENDLY
on April 18, 2019
Posted by: ANNIE OAKLEY
from INDIANA
HAD TO CALL H&R BLOCK FOR CLARIFICATION...WAIT TIME WAS 60 MINUTES....I GOT DISCONNECTED AND HAD TO ANOTHER 60 MINUTES. STARTED OVER..HAD TO WAIT 60 MINUTES ONLY TO BE TRANSFERRED AND HAD TO WAIT ANOTHER 60 MINUTES ONLY TO BE TRANSFERRED....ANOTHER 60 MINUTES...ETC...I SPENT APPROXIMATELY 8 HOURS OVERALL ON HOLD...ONLY 1 PERSON OUT OF 5 WAS KNOWLEDGEABLE ENOUGH TO HELP ME.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
Good software, ID verification caused high anxiety
on April 18, 2019
Posted by: DavidOrDave
High anxiety!
I’ve been quite happy with the software, UNTIL this filing season. I ran into the dreaded identity identification issue that I’ve seen others talk about in user forums.
That is - shortly after e-filing I received an email saying “We could not e-file your return right now", and asking me to call 877-844-0529.
Tax time is already a time of high anxiety, and this nearly pushed me over the edge!
You’re wanting to verify my identity to avoid fraud. That's great, I understand and appreciate that. But to do so, you’re asking me via email to call that number and to provide highly sensitive information.
How do I know that number is really yours, and that the person who answers is really an H & R block employee!
I looked all over your website and the web, and could not verify to my satisfaction that it was a legitimate number really belonging to you - only vague indications that it might be real.
In the end, I decided from other indications in the email headers, etc., that the request seemed legitimate. I called the number and with great unease - submitted to your requests for personal information.
But think about it - this would be a perfect spoof for a spammer to run on tax day! Setting up a fake call center would be as easy as it is to spoof the sender on an email!
This is a serious flaw in your methodology that increased my anxiety and gave me great pause!
It seems to me, that in such situations, you should build identity checks into the software through the usage of highly secure public-key certificates. The technology exists.
This experience may be a show-stopper for me next year, and I’ll be looking for alternatives, and will certainly relay this information to my friends and family.
Cons: Time consuming
Value
4
Written by a customer while visiting HRBlock