I have been using this software for 20 years, and have never had a problem. It is very easy to use, and until this year, I always got a new disk in the mail or a reminder in my email. I would and have recommended this software to all my friends and family, and the Michigan state software is always great.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Had many problems last year with download and need for updates; ordered before the end of the year (2017) for my 2018 Tax Prep. Purchased the CD after the first of the year (2019) for my 2019 Prep and glad I did so.
Been using Tax Cut for more than 10 years but this is 2nd time I had a problem between TC & Micro$oft. Had the app running on my PC for a little over a month and it ran fine. Updates, etc worked. I added info to my return as received but when W2 arrived it would not start! Luckily I have several PCs available to me and just reloaded TC on a different box. I'm in the IT field and my PCs are in good order, patched and secure. Not sure why this happened.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast