I used H&R Block at home for the past several years. My 2018 state refund received in 2019 is nontaxable per IRS RR-2019-11 and the 2019 Form 1040 instructions worksheet to determine its taxability, due to the state and local tax limits on my 2018 federal tax return. However when the 2018 state refund amount was imported automatically from 2018 by the 2019 H&R Block Deluxe it posted the state refund as 100 percent taxable in error. I had updated the program through Jan. 27 prior to completing my return.
As long as things are straightforward, HR Block is great. It really handholds you through the process. The only issue is the process to import from investment houses could be easier to find.
This year the program was easier to use than the last few years. I just hope my social security federal taxes withheld finally show up on the irs forms. The last two years I have received letters from the IRS requesting proof on my taxes withheld. I had to make copies of my SSA-1099's and mail them back to the IRS adding 4 weeks on to my refund time.