Not easy to use, some parts confusing without clear guidance, terms used not easy to understand at times, and was requested a document to be attached at end to upload with no explanation why/what it needed to be and seems it was completed during the process. Purchased bundle that included state and was then charged to file state.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
One of the software updates rendered my return unreadable and the advice from the help desk was to start over from scratch. Both my federal and state returns were at the final review stage. A later update did resolve the issue but after I redid both returns
Cons: Time consuming
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I have used H&R block tax software for years. It has always been easy to use and downloads better then it used to. This was the first year my withholding in the program was not the same as what was indicated on my documents.
Pros: Easy to prepare, Easy to import documents
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
I have been using HR Block tax software for years. Always dependable. Easy to understand and love being able to extract lasts years data making the current year easier.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.