Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(142,565 Reviews)
Rating breakdown 142,565 reviews
5 Stars
94,393
4 Stars
26,470
3 Stars
9,586
2 Stars
4,972
1 Star
7,144
86%of customers recommend this product.
(
48,971 out of
57,259)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
Verified Purchase:Yes
girl that help resolve an issue i had was outstanding! 5 stars
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
great features, lots of help throughout
on April 2, 2026
Posted by: dNEVADA
from Henderson, Nevada
Ive been using H&R Block's tax software for some years now and have no complaints. It walks you through everything
Pros: Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Lee 104
from Virginia
Verified Purchase:Yes
Recommended by a friend found it easy to navigate well pleased and cost effective.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Functional, but difficult to see text on screen
on April 2, 2026
Posted by: Anonymous
from Champaign, IL
Verified Purchase:Yes
It does a good job helping with preparing even slightly complex tax returns. It took about 70 minutes to go through the entire process, including e-filing. Some years ago, they added the ability to download from financial institutions, greatly improving ease of use. My biggest beef revolves around the user interface. Since it hasn't really changed for many years, the text is too small on modern monitors and very difficult to read. There are no controls for font size and it does not seem to respond to OS tricks to override this fixed-font-size behavior. Additionally, while the window size can be changed, the actual text area is also fixed. It's like downloading old software designed for Windows XP—terrible.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Not 100 percent happy
from N.P.R., FL 34655
Verified Purchase:Yes
I have been using this program for many years and have been pleased with both the price and the ease of use.However the tax year 2025 with respect to the Interview answers to the questions were not clear and sometimes misleading. Additionally, I was advised that I would be penalized. I completed the form to explain my underpayment. Before completing I was advised I would need to correct said form. My attempt to correct said form was for nought ( I tried 4 times) i had to delete the form so I could file. I paid the penalty amount.
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New York
Verified Purchase:Yes
I would give it 5 stars except occasionally when I go backwards through the forward the dollar amount of the refund changes when I get back to where I was (even though I made no changes) and I don't understand why.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
OK, but shows evidence of inadequate testing
on April 2, 2026
Posted by: SecondTimeUser
I have two main complaints about this software:
1. If you were age 62 or older during the tax year, the "Accuracy Review" in the "Finish" step of the Federal filing process issues a "Data Verification" warning if you haven't reported any Social Security income. The software appears to allow you to delete the associated form if you attest that you received no Social Security income -- it provides a "Delete Form" button and confirmation dialog box -- but the warning persists even after the form has been deleted. Not everyone begins collecting Social Security retirement benefits at age 62. The software should stop issuing the warning after it's been acknowledged and addressed by the user.
2. The IRS issues Identity Protection Personal Identification Numbers (IP PINs) to taxpayers to make online filing more secure. If the e-filed return doesn't include the correct IRS-assigned IP PIN, it will be rejected. The H&R Block software is aware of IRS-assigned IP PINs. Under FEDERAL > MISC > Where Do You Want To Go? is a list of 14 items (each with an associated "Go To" link to its right):
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Since 13 of the items are indented under "Miscellaneous Home", it's logical to assume that they're the 13 specific topics addressed by "Miscellaneous Home". If none of the listed topics applies, there's no apparent reason to click on any of the "Go To" links.
However, hidden under the "Go To" link next to "Miscellaneous Home" is a list labeled "Tell us if any of these special situations apply." followed by eight checkboxes. Some of the checkboxes address topics in the list shown above, but one is labeled "I received an Identity Protection PIN (IP PIN) from the IRS for someone on my return." Unless this checkbox is checked, the software doesn't prompt you to enter your IP PIN, and without the correct IP PIN, the submitted return will be rejected.
Every item in the tax return that could cause the return to be rejected should be included in the main workflow; no such item should be buried somewhere that the user would only encounter by drilling down in a topic as broad as "Miscellaneous Home".
My Opinion:
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Roudy67
from Ohio
Verified Purchase:Yes
I use this program every year. It seems to work well enough because I have never been audited. It is rather tedious however and asks so many questions which are unrelated to me that it tends to drive me crazy. I guess that is mostly the fault of our overly complicated tax system.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock