The program is so easy to use. It walks you step by step through the process. All you have to do is answer questions about your life. New home, new baby, sell property? You answer the question and the program tells you what form you need.
The only issue I had with 2019 software was the handling of EFT bank id inputs. Especially in the state area. Your software should have taken it from my 2018 return and then asked me to verify it or change it when in the e-file process. Otherwise, you guys are tops.
The software is ok. I had to get hold of customer service for a bug, though. The agent was unbelievably wonderful. She sat with me for an hour, walked me thru a bunch of steps, made sure she understood what I was saying and eventually came up with a solution that solved the issue. No bugs is the ideal but in any software this bloated, they're going to happen. Having someone who doesn't say "have you rebooted" is worth gold
Besides having used this program since it was branded as H&R Block I find that it is very thorough and accurate. I have not needed to use the maximum refund guarantee but trust it would always be there.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast