I bought this product because it is less expensive than TurboTax, but the savings are not worth it. Updating the product is never smooth. I have to go and manually download the updates. This year it forced me to update the software after I initiated an electronic send of my tax forms. It already charged my credit card. The in software update looks like it works, but I should have stopped and went manual when upon restart it alerted of updates. I didn't, and when I sent it a second time there was a second charge and failure. It finally worked with a manual download of the updates from the website and a third send and charge. The two extra charges are still pending, so it remains to be seen what other extra effort this will have caused me.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Software was had to navigate. I will be giving Turbo tax software a try next year.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
H&R Block has been, for several years, been my "go to" software to complete my taxes. Simplicity ranks high on my list when tackling tasks such as filing taxes, H&R Block has it! The ease of use when using the software is unmatched because throughout the entire interview, explanations are provided to explain each topic; I love it and will continue using H&R Block for many years to come.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!