This is about the 25th year of using Block software to prepare my taxes. Overall, I keep coming back, so it can't be too bad. This year, the hiccup was with the residential energy credit. Instructions say I can claim credit for gas or oil high efficiency products, but there is nowhere to make entries. Long story; after 4 phone call to HRB, I learned that there will be an update mid-February that will cover that. That would have been good info to have when I installed the software and checked for updates.
Great product but you do have to know what you are doing when it comes to taxes. You can’t blindly accept and assume the software knows all your individual needs and exceptions.