I bought this product because it is less expensive than TurboTax, but the savings are not worth it. Updating the product is never smooth. I have to go and manually download the updates. This year it forced me to update the software after I initiated an electronic send of my tax forms. It already charged my credit card. The in software update looks like it works, but I should have stopped and went manual when upon restart it alerted of updates. I didn't, and when I sent it a second time there was a second charge and failure. It finally worked with a manual download of the updates from the website and a third send and charge. The two extra charges are still pending, so it remains to be seen what other extra effort this will have caused me.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have used the H&R Block Software for many years to file my Federal and State returns. The software is constantly updated, and a reliable return is prepared and forwarded to the IRS and the Commonwealth of Virginia. It is well worth the money to use this software to prepare your taxes and file your returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!