We’ve used your software for years now. I’ve always found it to be super easy to use and very accurate. This version was more clunky. A step in the wrong direction. The AI should be dumped. It is worthless. I found it easier to go out to ChatGPT to get answers where to find something in your software!
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I’ve been doing my taxes with H&R Block software for years, through rental property and capital gains, through bunching charitable donations, Roth conversions and all the other changes in my life. It’s like I told my advisor last year: “So far I haven’t run into anything my software can’t handle.” Smarten up your help information and search functions, and you’ll be nearly perfect.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!