Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Durham, NC
Verified Purchase:Yes
The software did not download my previous year’s return. It didn’t load all the forms I needed so I had to go back to “ Take Me To” several times. I updated the software prior to any entry of data, then when I completed the return and paid for the State return, it forced me to update again and double charged me. It was very frustrating and I’m rethinking using H&R for next year. I have been using H&R for many years,very disappointed.
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St Petersburg, FL
Verified Purchase:Yes
I have been using H&R Block software for many years. The software is easy to use, directing the user through the many steps involved in preparing an accurate return. They do the work to understand the tax law, so that I do not need to dig through manuals and the IRS site to find the information needed to prepare my return.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Rvett66
Verified Purchase:Yes
Can be confusing, particularly when correcting issues on the review before filing.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MI
Verified Purchase:Yes
Have used H&R for many years and have had no problems.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indianapolis Indiana
Verified Purchase:Yes
Would like better upfront explanation and questions reflecting the latest tax changes
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JoelC2
from Ohio
Verified Purchase:Yes
Overall helpful. There was an odd bug for me when inputting my W-2s. When I input the second of my w-2s, ftom a non-qualified plan, the software altered data that I had input into my first w-2. Also, moments after I e-filed, I got a strange email saying that my returned could not be submitted and that I needed to call a phone number to complete the process. The status indicated the return was pending, and then was accepted not long after.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: wangylrn
Verified Purchase:Yes
I have been using H&R Block software for several years now. The ability to import previous year's return makes my tax return really easy. All I need to do is to follow through the step-by-step interview questions, and the tax return is pretty much done. I can't imagine anything easier that that. One thing I wish is that they didn't use the word lapse in the HSA question or explain it more clearly.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Jean101
from AZ
Verified Purchase:Yes
I use this program every year. It is super simple to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock