Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(142,175 Reviews)
Rating breakdown 142,175 reviews
5 Stars
94,173
4 Stars
26,387
3 Stars
9,535
2 Stars
4,951
1 Star
7,129
86%of customers recommend this product.
(
48,759 out of
57,005)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: darkin
Verified Purchase:Yes
When it works, it does great. But for a number of years now, I've had persistent problems on MacOS ... using multiple computers. (a) State software not installing ... every year for 3-4 years now I've had to call service and have them email me a package that I could install by hand. (b) Most recently, it got stuck in a loop where was unable to install an upgrade: it claimed to install, but then immediately claimed there was a new upgrade I needed to install. Over and over, even after rebooting the computer. In the end, I had to go to the web site and download the upgrade and install it by hand.
Overall I like the product. Every year I think that surely it will be improved in the next year -- since I used to have no problems like this. But I keep hitting the same issues. At some point, I'll bite the bullet and look for an alternative.
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Schesser
Verified Purchase:Yes
Always very happy with H&R Block software. Very easy to use.
Pros: Easy to prepare
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
It gets worse instead of better each year
on March 30, 2026
Posted by: Montani
What should be simple is not. there should be an active link at anytime in the process to save or print the file you are at. Printing the state return is not simple. The program defaults to the Federal most of the time, Saving the state return is not simple. You must be at a certain point in the procedure of filing before you can save the state return and if you aren't careful you will overwrite a good file.
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GB2026
Verified Purchase:Yes
everything was working fine until 3/27/26 when another update was due. when I opened the program there was an error message that would not allow the update. I tried all the fix suggestions I could find and it is still not updating, It is preventing me from filing until this update is loaded. I cannot find any human support to contact for this issue
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Return 26
Verified Purchase:Yes
Have used for MANY years! Easy, accurate and good value!
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CG23
from Virginia
Verified Purchase:Yes
Always very pleased with H&R Block Deluxe Tax software. The interview process guides me through each step, and I feel like it covered all tax issues.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Robert Shannon
from NY
Verified Purchase:Yes
You had the option to receive refund by check or direct deposit. I chose check, checks are no longer being sent so I will not receive my refund.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ya blew it here too
Verified Purchase:Yes
I DO NOT DO ESSAYS! Why would you think that a forced monolog would be a good idea??
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock