Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(142,175 Reviews)
Rating breakdown 142,175 reviews
5 Stars
94,173
4 Stars
26,387
3 Stars
9,535
2 Stars
4,951
1 Star
7,129
86%of customers recommend this product.
(
48,759 out of
57,005)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: BrownDeer
from Maryland
Verified Purchase:Yes
Arithmetic error in program caused me to amend Federal return and resubmit. A late update corrected the mistake but I had already filed with IRS. The program did not properly calculate state and local income tax adjustment for the NIIT.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TygerShark
from Treasure Island, Florida
Verified Purchase:Yes
HR Block always has the best program that is easy to use and saves me the most money. Thank you !
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bob260
from Little River SC
Verified Purchase:Yes
The product was good but the AI was useless. It was hard to find how to talk to a real person.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: VSPBROOKLYN
from Brooklyn, NY
Verified Purchase:Yes
For over 5 years now, I have been using H&R Block with complete satisfaction.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Many Bumps in the Road This Year
on March 30, 2026
Posted by: Birdie3105
from Massachusetts
I have been a TaxCut/H&R Block Deluxe customer for many years. I have done multiple Federal and State returns each year for family members and myself. For the first time, my confidence is shaken. There were so many issues, the most major being the overwriting of entered numbers in various sections including the interest and retirement sections. I was constantly double and triple checking the numbers. Additionally I found instructions for certain sections difficult to comprehend. This happened when reporting K-1s and trust information. Another concern were the number of updates that occurred. I would install an update and already another one would be pending. Still another comment--I could not import any of my source files. This happened for W-2s as well as for investment information. Unfortunately I have to think long and hard as to whether this will be my tax program when I embark on my 2026 taxes. Note this was not operator error...again I have been using the program for well over 10 years.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: audit watch
Verified Purchase:Yes
Too many glitches, major problems with this software
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Delaware
Verified Purchase:Yes
been using it for 13 years. Good dependable product.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Make the program more convenient for everyone.
on March 30, 2026
Posted by: Flojoe3
from Dayton Ohio
Verified Purchase:Yes
I love the program but I don't understand why it want let me e file after 5 return.when the return is been paid for with a loan thus the federal tax return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock