Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(142,175 Reviews)
Rating breakdown 142,175 reviews
5 Stars
94,173
4 Stars
26,387
3 Stars
9,535
2 Stars
4,951
1 Star
7,129
86%of customers recommend this product.
(
48,759 out of
57,005)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Extra fees hiding
on March 30, 2026
Posted by: Shanon1
from Arizona
If I pay for federal and state, please don't make me pay additional to file my state. Would've never bought this if I knew I had to pay double for state taxes....stupid and deceptive
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TaxMeSteve
from Berkeley Springs, WV
Verified Purchase:Yes
I have used the software for over 10 years and comtinue to find it reasonably priced, very helpful and easy to navigate.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Hard417
from Memphis Tennessee
Verified Purchase:Yes
I wanted to give Block a 5, but for the second year in a row, I paid for and downloaded the program and you sold the same download to other people. The first time my computer crashed and I had to download the program again. I get a message that I had exceeded my downloads. I only downloaded it once. This tells me that other people had the same issue. You are wrong for that. I spent unnecessary time each year calling to get a download. Last year the lady couldn’t help me at all. I had to go to a store to buy another program. She tried various downloads and they all had exceeded the limit. That is why I preferred the disc. I’m sure it was more costly to your company, but I didn’t waste time calling the company. This year, I called and the gentleman was able to help me. My time was wasted, but I didn’t have to venture out to purchase another one. He was very patient and professional. I’ve used the program for years. For the cost, you need to do better. For customer loyalty, you really need to do better.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ACE 2
Verified Purchase:Yes
TOOK 3 TRIES BUT FINALLY GOT IT FILED . SEEMS THERE IS A GLITCH IN THE STATE TAX FILING. iF YOU FILE BOTH TOGETHER NEITHER WILL FILE. AFTER STATE UPDATE , FILING WENT SMOOTH.
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Annandale, VA
Verified Purchase:Yes
I've used H&R Block tax software for many years and am always happy with the product. It is priced well, easy to use and makes taxes so much easier (and accurate).
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dj15
from Iowa
Verified Purchase:Yes
I've been using H&R Block software for over a decade and won't consider anything else.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Great Tax Prep Software but Needs some Refinement
on March 30, 2026
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
I have used your tax preparation software for decades and have always been impressed with the accuracy and relative ease in using this application software. This year, however, was a bit challenging with all the new tax law changes. Your program was just not as helpful or as explanatory and "guiding" as it has been in the past. I am a bit disappointed with your program this year.
Pros: Maximizes refund
Cons: Time consuming
Value
3
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: LCSTAUF
from Ohio
Verified Purchase:Yes
I purchased this as I had done for several years and had a problem that prevented me from filing my taxes. I was not contacted by specialists as promised and was left out in the cold for an extended time. I am not pleased with the lack of attention rhat I was given and I may go to TurboTax next year.
Pros: Maximizes refund
Cons: Hard to prepare
Value
1
Response from HRBlockBy Tra Social Media Team, March 30, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock