Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Pop13
Verified Purchase:Yes
I purchased your product and it worked as expected. When I was filing my federal return your software gave me the choice of receiving my refund by direct deposit or by check. I chose to receive a check. But the IRS sent me a letter ( CP53E ) telling me that I can't get a check but I have to get direct deposit. I followed instructions and went online to irs.gov But it didn't like my cell phone & it kept locking me out. It look 3 days till I was able to complete the process. I keep getting emails telling that they have not got info to validate it yet. it's been 3 week and i am still waiting. You should have known this and not given me the choice. That would have saved a lot of grief.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I'm a senior that's been using H&R tax software on-line for almost twenty years and have recommend it to family and friends! It's made yearly filing an almost pleasurable experience!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Mass
Verified Purchase:Yes
Good program and easy to use BUT I hate that you keep updating the program weeks and sometimes a month after i file my return!! Can't you get all the updates done by the end of Feb???
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
3
Rough edges never get fixed, it seems
on April 2, 2026
Posted by: lutum
from PNW
Began using to escape the Intuit's overblown upselling. I like that HRB does limit this, a bit, though bolding your preferred sale seems predatory.
EXTREMELY disappointed I cannot continue using HRB on my Windows7 PC - a pain to borrow my son's gamer, and likely a deal breaker for me in future.
Oddly confusing wording on some screens, with shallow backup info - sloppy editing - get some focus groups on it.
State I use remains pretty poorly handled for us non-residents who will allocate partially.
Review doesn't handle warnings well, jumping back and forth to detail forms is cumbersome, and following the logic is hard with some results.
WHY/HOW would I get some credit for business owners if I'm not owning a business?? Could NOT track that down, so submitted it. :/
Faster, easier than a live tax service, and certainly less expensive; but I wonder if the ditching of Windows7 operability and the continuing sloppiness and poor back-info will have me trying the IRS's toy first next year.
EXTREMELY disappointed I cannot continue using HRB on my Windows7 PC - a pain to borrow my son's gamer, and likely a deal breaker for me in future.
Oddly confusing wording on some screens, with shallow backup info - sloppy editing - get some focus groups on it.
State I use remains pretty poorly handled for us non-residents who will allocate partially.
Review doesn't handle warnings well, jumping back and forth to detail forms is cumbersome, and following the logic is hard with some results.
WHY/HOW would I get some credit for business owners if I'm not owning a business?? Could NOT track that down, so submitted it. :/
Faster, easier than a live tax service, and certainly less expensive; but I wonder if the ditching of Windows7 operability and the continuing sloppiness and poor back-info will have me trying the IRS's toy first next year.
Pros: Easy to import documents, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: warlord1216
from North Carolina
Verified Purchase:Yes
Been using your software since I did tax prep for your company many, many years ago. I am comfortable with using it and see no reason to change.
Pros: Easy to import documents, Fast
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
4
first time use
on April 2, 2026
Posted by: AZselfie
from Tucson, AZ
Lots of automatic fills and advancement to next page. Not able to access and live assistance. some questions I have remain unanswered. Not completely confident all is correct but accuracy check by them said it was so... will see. This is my first time using.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Finished on Time
from Virginia
Verified Purchase:Yes
Calculation of estimated taxes for next year is very complicated. I'm an investor .... I have no idea what the markets will do. Yet I need to guess at the future and pay cash out of my holdings or I will get slapped with a penalty. Just does not seem right.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
2
Would not download Merrill data this year. Not goo
on April 2, 2026
Posted by: Roccis
from New york
Verified Purchase:Yes
Used it for years but would not download my tax data from Merrill this year. Called them and they said they no longer worked with Merrill lynch. Not good, had to enter data manually. Will not use it next year unless fixed.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Abigail, Social Media, April 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock