I have been using this software in its various generations since the late 1990s. Program works well, updates easily, and the results are complete. However, there are still problems with printing and pdf generation. (been reporting this for many many years. Gave up reporting) This year was the worst. Couldn't find the PDFs. Solved the problem myself.
Pros: Easy to prepare, Easy to import documents, Fast
I found it worked about as well as Turbotax which I have used in the past, but I had to work around the program crash. (I have never had a tax program crash in over a decade before this). In spite of the problem, I was able to complete and efile my return today.
Submitted return via E-File, and it was rejected due to wrong AGI. Seen my mistake so I send the return in again, it said it was successfully received by the IRS. Went to the status section of software still shows rejected. The program should tell you if the e-file was rejected multiple times so the user knows the status and does not send the return for a 3rd time.
Have used this product for years (even before Block bought it) and appreciate its simplicity. Only drawback is since I switched to Mac, the updates are slower to be ready, causing me to wait to file.
Pros: Easy to prepare, Maximizes refund, Easy to import documents