Overall a good experience. Interview process is the strongest part of the process. Footnotes are helpful for explanations as to which direction to go. The caution triangles were informative near the end of the return although it never conclusively solved the “dilemma” as to whether there was duplicate data. Schedule C specifically. Kept warning/reminding/urging me to let the IRS calculate the penalty and decided to do it myself. Was generally ok with that but wanted to finish the process and get it over with. The interview was comprehensive enough to defensively calculate the penalty myself. Understand the rationale used there a little scare tactic to potentially avoid a future audit.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
I have used this product for years and it continues to improve over time. It is great for fairly simple returns, mainly with W2 or 1099 income and was also good when I owned a rental property. But I am not sure it is OK for more complex returns, or that it actively seeks every possible deduction or tax benefit available. So a bit of knowledge of tax law is still very important.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.