Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(141,092 Reviews)
Rating breakdown 141,092 reviews
5 Stars
93,586
4 Stars
26,144
3 Stars
9,408
2 Stars
4,890
1 Star
7,064
86%of customers recommend this product.
(
48,140 out of
56,262)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: XPX1
from Northern CA
Verified Purchase:Yes
I switched from Turbo Tax because Intuit is not concerned about customer needs - only their bottom line and possibly intercorporate back scratching. I see them moving to an on line only platform and I prefer to have the software on my PC and store info there and no where else. If I can't do that I'll switch to a tax Accountant.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: minnesota_tax
from minnesota
Verified Purchase:Yes
like the software but the auto-update process needs work. Had to open case to get links that let me update the application by myself. have reported this issue in past years, but still not resolved. need to have instructions in your FAQ about to do this rather than trying to deal with the chatbot and finally a live agent.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Robertxxxxxxx
from Colorado
Verified Purchase:Yes
Foreign income could be clearer. Terms not defined. Spouses without ssn should be allowed to enter NA.
Printing should keep schedules so they start on new page. Otherwise very useful app.
Printing should keep schedules so they start on new page. Otherwise very useful app.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from earth
Verified Purchase:Yes
I already shared your software performance in a detailed Survey completed for you 5 weeks ago. Your software allowed a mistake that your software caused and did not check prior to efile of my Federal Income Taxes. This caused a prompt rejection by the IRS. Get your act together as I have trusted your software for 15 to 20 years now and I am EXTREMELY DISSAPOINTED. That you continue to ask me an additional three to four times since I already submitted a detail description of the problem with your software is just another example of how out of control your software and correspondence is. DO NOT BOTHER ME WITH ANY MORE SURVEY REQUESTS WHEN YOU DO NOT READ THE ONES ALREADY SUBMITTED TO YOU! DO NOT BOTHER ME AGAIN!!!
Kevin Krupa
Kevin Krupa
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Gary4105
from Venice Florida
Verified Purchase:Yes
Have used your software for many years. I find it easy to use and trust that you are finding all the deductions I’m qualified for. The IRS has never questioned my return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ILLinois
Verified Purchase:Yes
I have used this software for years and have become very aquainted with it.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Could be better2
Verified Purchase:Yes
Every year when working on the state return section it was telling me I was owing very little of money and then a few minutes later for no obvious reason it’s say I owe a lot of money so this been very Puzzling!!!
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Dustybuck
from Arizona
Verified Purchase:Yes
The federal part of the software is fine and worked well. The Arizona part is missing Form 352 which I needed, and miscalculated tax credits on the final form.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock