Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(140,885 Reviews)
Rating breakdown 140,885 reviews
5 Stars
93,468
4 Stars
26,094
3 Stars
9,391
2 Stars
4,877
1 Star
7,055
86%of customers recommend this product.
(
48,014 out of
56,119)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from NW Indiana
Verified Purchase:Yes
I've used H&R Block software for close to a dozen years. Maybe my concentration was off this year, or age is catching up somewhat, but I had to pay more attention to some parts of the software, as compared to other years. It seems like I had to be more observant than usual. The end result was fine, as always before. I still plan on using in the future, however.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mychookie
from Atlanta
Verified Purchase:Yes
Great they can transfer data from TurboTax as they no longer sell local version. Had only one issue where it wouldn’t accept a valid CUSPID number
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Oregon
Verified Purchase:Yes
I have used your online software since ending my employment with you 12 years ago.
I recommend you whenever there is an opportunity to.
I recommend you whenever there is an opportunity to.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Frustrating26
Verified Purchase:Yes
Had to purchase since Turbo tax software was no longer compatible with my computer. It went ok at 1st but then the code didn't work and every time I tried to submit it was charging my credit card. It ended up charging me 6 times. I will never use your program again and still have to make sure the extra 5 charges get taken off my card.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vlad26
from Boston, MA
Verified Purchase:Yes
The program is good, but the updated version prohibits you from revisiting last year's step-by-step returns; moreover, as long as you click “finished” state tax, and in the filing tab, all other tabs (federal, state, and steps for each ) are disabled and grayed out.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Mike98
from NJ
Verified Purchase:Yes
I have been using Block for 10 years this has been the worst experience that I ever had. I had trouble going back. I had to start over 2 times. I had a business in the past and it was a lot less stressful. I am retired it should have been very easy but it was a pain in the butt. Probably will have to something different in the future .
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used H&R block software to do my taxes for 20 or so years, back to when it was Taxcut. This software makes taxes super easy and every year it gets better, HOWEVER, if something weird happens , like my bank making mistakes, H&R Block software becomes nearly impossible to override. There has to be an override button. Also explanations need to be clear, complete and expansive for each question. I'm an ordinary person and sometimes the verbiage is too tax-accountant-speak.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Maryatthess
from NJ
Verified Purchase:Yes
Error on the 5329 form. Data is not totaling and carrying over to the 1040. In 2024, this worked. Reported and had no resolution. Had to override fields and then could not file electronically. Spoke to three people (all polite but could not help). One had a child or something in the background which is not professional.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock