Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
OK, but shows evidence of inadequate testing
on April 2, 2026
Posted by: SecondTimeUser
I have two main complaints about this software:
1. If you were age 62 or older during the tax year, the "Accuracy Review" in the "Finish" step of the Federal filing process issues a "Data Verification" warning if you haven't reported any Social Security income. The software appears to allow you to delete the associated form if you attest that you received no Social Security income -- it provides a "Delete Form" button and confirmation dialog box -- but the warning persists even after the form has been deleted. Not everyone begins collecting Social Security retirement benefits at age 62. The software should stop issuing the warning after it's been acknowledged and addressed by the user.
2. The IRS issues Identity Protection Personal Identification Numbers (IP PINs) to taxpayers to make online filing more secure. If the e-filed return doesn't include the correct IRS-assigned IP PIN, it will be rejected. The H&R Block software is aware of IRS-assigned IP PINs. Under FEDERAL > MISC > Where Do You Want To Go? is a list of 14 items (each with an associated "Go To" link to its right):
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Since 13 of the items are indented under "Miscellaneous Home", it's logical to assume that they're the 13 specific topics addressed by "Miscellaneous Home". If none of the listed topics applies, there's no apparent reason to click on any of the "Go To" links.
However, hidden under the "Go To" link next to "Miscellaneous Home" is a list labeled "Tell us if any of these special situations apply." followed by eight checkboxes. Some of the checkboxes address topics in the list shown above, but one is labeled "I received an Identity Protection PIN (IP PIN) from the IRS for someone on my return." Unless this checkbox is checked, the software doesn't prompt you to enter your IP PIN, and without the correct IP PIN, the submitted return will be rejected.
Every item in the tax return that could cause the return to be rejected should be included in the main workflow; no such item should be buried somewhere that the user would only encounter by drilling down in a topic as broad as "Miscellaneous Home".
My Opinion:
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have purchased this product for the past 5+ years. Always an exceptional product! So easy to file my federal and state tax returns.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Bobnmarjie
from Point Reyes Station, CA
Verified Purchase:Yes
Got to the end, but was warned there was a mistake somewhere. I couldn’t find it so I couldn’t send the forms on line…the reason I used your forms.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Plano, TX
Verified Purchase:Yes
Simple, straight forward guidance through the maze of tax lingo. You’ve got it down pat! Will continue to use your program.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Virginia
Verified Purchase:Yes
I’ve used the Block Deluxe software package continuously for years. Excellent product.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Lee 104
from Virginia
Verified Purchase:Yes
Recommended by a friend found it easy to navigate well pleased and cost effective.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Have used for over 25 years & have always been easy to use
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: zeke d wolf
from southern state
Verified Purchase:Yes
compared to turbotax which i have used for many years the program was cumbersome for manual entry directly into selected forms. on investment account it imported only one of three accounts
I liked being able to scan 1099 forms with auto entry of information.
the final review was cumbersome for large volume of investment account transactions.
I liked being able to scan 1099 forms with auto entry of information.
the final review was cumbersome for large volume of investment account transactions.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock