I've been a customer for years and am pleased with the software yet again. Fast and easy with just a few questions I had to research outside of the SW which the SW handled once I knew what was going on. 3 Feds, 2 States, now on to next year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
great software, improvements
on March 25, 2026
Posted by: mustangbb
from Illinois
great software. it has helped me all the years of preparation and filing. I believe improvements can be made to improve the time involved. I would like to see the companies which send my 1099R s, 1099-DIV and 1099-INT carried over to the new year. You could then EDIT or DELETE those entries. This would save so much time. I hope this can the changed for next year. Thanks
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Bought boxed activation code locally, downloaded actual software with no problems. It automatically ingested data from last year. Prompted me through entire return. Filing, acceptance by IRS, and refund went quickly and smoothly. Cons: sometimes lapses into IRS-speak, when a plain-spoken English explanation would be better. Otherwise, all good.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
on March 25, 2026
Posted by: JJ the unhappy
entering data was easy, tax computation was quick. However, several items prevent processing. The on line suggestions to fix these items are INEFFECTIVE! This program is not worth the trouble. Help screens are unintelligible.
Pros: Easy to prepare
Cons: Time consuming
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.