Fed program is fine, IL efile problematic. A copy of a Federal form is required and it's not available to efile. You have to print your Fed 1040 and submit by mail.
I found the federal tax return to be quite good although I would have liked some help with form 2210. I felt like I was on my own with that. The state tax return was a pain. It irks me that I had to spend almost as much to e-file it as I did on the whole package. Yes, I could of mailed it but the return was 20 pages long - a ridiculous amount to mail. I also had to manually do some of the forms there as well. So some of the fault lies with the state of PA (too complex especially when you consider that it is a flat tax state) and some of it with H&R.
I have used this product for many years. It is quite easy to use. The only improvement I would like to see is the ability to be more selective with printing. Some pages cannot be printed. Others require "all" pages to be printed when "all" are not needed.
Downloading was far more difficult than it needed to be. I filled out the forms, then was forced to play some kind of puzzle game before I could finish the transaction. Then, I had to disable ALL of my ad/virus/malware blockers to be able to click on the download button. If you want my money, don't make it so hard for me to give it to you. I'll try again next year, but if it's still this hard to download, I'll go somewhere else.