Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,289 Reviews)
Rating breakdown 149,289 reviews
5 Stars
97,779
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,675 out of
61,815)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Software is getting worse
on April 3, 2026
Posted by: Karandash
from va
I have been using your software for years and unfortunately it is getting worse. This year for the first time, my return was rejected by the IRS five times because your software didn't catch errors.
Some of the errors and frustrations I had with the software include
1. The software couldn't handle the clean vehicle credit correctly.
2. The software isn't smart enough to know if you don't have children, you can't have a children's tax advantage account
3. If I change my mind and don't want to claim a credit, the software isn't smart enough to delete the credit forms before filing the tax forms.
4. The software doesn't know what vehicles are eligible for the clean vehicle credit
5. The software doesn't explain that the clean vehicle credit is a non-refundable credit, or explain what a non-refundable credit is
6. The software doesn't allow you the "uncheck" a miscellaneous credit once you select it.
7. The software isn't smart enough to automatically use the information provided in the federal income tax to complete portions of the state income tax forms.
8. The software is very confusing about how it handles foreign income.
9. The software doesn't automatically provide foreign currency conversions
10. The software doesn't allow e-filing if you claim foreign taxes and doesn't tell you why.
11. The forms provided in the software package are difficult to read and enter information into
12. The software doesn't have the option to display a complete page when reviewing a form
13. When reviewing your tax return and you press on the tab (like income), you don't have the option to go to the next screen, but you are providing with an option to go to the previous screen. That is inconsistent. (I know that you can get to the next page by selecting the "go to" option for the first item in the list, but you should give the customer multiple options to get to the next screen.
Some of the errors and frustrations I had with the software include
1. The software couldn't handle the clean vehicle credit correctly.
2. The software isn't smart enough to know if you don't have children, you can't have a children's tax advantage account
3. If I change my mind and don't want to claim a credit, the software isn't smart enough to delete the credit forms before filing the tax forms.
4. The software doesn't know what vehicles are eligible for the clean vehicle credit
5. The software doesn't explain that the clean vehicle credit is a non-refundable credit, or explain what a non-refundable credit is
6. The software doesn't allow you the "uncheck" a miscellaneous credit once you select it.
7. The software isn't smart enough to automatically use the information provided in the federal income tax to complete portions of the state income tax forms.
8. The software is very confusing about how it handles foreign income.
9. The software doesn't automatically provide foreign currency conversions
10. The software doesn't allow e-filing if you claim foreign taxes and doesn't tell you why.
11. The forms provided in the software package are difficult to read and enter information into
12. The software doesn't have the option to display a complete page when reviewing a form
13. When reviewing your tax return and you press on the tab (like income), you don't have the option to go to the next screen, but you are providing with an option to go to the previous screen. That is inconsistent. (I know that you can get to the next page by selecting the "go to" option for the first item in the list, but you should give the customer multiple options to get to the next screen.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington DC
Verified Purchase:Yes
I’ve used H&R tax software for 10 years always appreciate the value it provides. Easy to use and clear explanations on tax items
Pros: Easy to prepare
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from MN
Verified Purchase:Yes
I’ve been very happy with your tax program, but had one major disappointment with it this year. We were married in 2025 so after 20 years filing separate returns we filed a joint return. First, though, I did married filing separately returns so I could compare final results with the combined return. The disappointment occurred when I discovered that the program could not import the data from the separate returns into the combined one. It had to all be re-entered, with quite a few glitches.
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Franzwahh
from California
Verified Purchase:Yes
I've used H&R for the past 5 years. I like it better than Turbo Tax.
I didn't like on the Charitable donations having to go in and out for each contribution, i.ie., men's clothing, small appliances etc.
I didn't like on the Charitable donations having to go in and out for each contribution, i.ie., men's clothing, small appliances etc.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: groff
from rosnoke va
Verified Purchase:Yes
was unable to claim the va 529 education funds on my va return.!!!
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: James80
from Toledo, OH
Verified Purchase:Yes
This is the third year I have purchased H & R Block Software and so far it has worked better than quicken software. keep up the good work.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JHC1
from Melbourne, Fl
Verified Purchase:Yes
Overall, very good but when I received the notice I had two data errors to clear on an obscure form, I had
no idea what was required or what I did wrong. To finally be able to submit my return to the IRS, I had to delete the forms. Not sure if this will result in a problem down th road but I got frustrated trying to fix the "error" without getting any clues from the software program
no idea what was required or what I did wrong. To finally be able to submit my return to the IRS, I had to delete the forms. Not sure if this will result in a problem down th road but I got frustrated trying to fix the "error" without getting any clues from the software program
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Willmar, MN
Verified Purchase:Yes
I got my return finished & transmitted in no time.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock